About this role
Guest Services Manager | Hostel at Hostelling International USA. Location: Boston, Massachusetts, United States. Role: leading team, overseeing operations, resolving complaints Requirements: 3+ years hospitality management experience preferred; ability to lead and train front-desk staff, manage audits/reservations, resolve guest issues, perform billing, and work evenings, weekends, and holidays. Category: Customer Service Seniority: Mid Level Tools: Property Management Systems Commitment: Full Time Workplace: Onsite Languages: English