About this role
IT Service Desk Support Specialist II at PTS Diagnostics. Location: Whitestown, Indiana, United States. Role: resolving incidents, troubleshooting hardware, maintaining documentation Requirements: 3+ years enterprise IT support experience, Associate's degree or equivalent, experience with desktop/mobile/device support, backup/restore, automation, ticketing, and strong troubleshooting, communication, and documentation skills. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Windows, AI tools Certifications: comptia a+, comptia network+, itil foundation, microsoft 365 Commitment: Full Time Workplace: Hybrid Languages: English