About this role
Specialist, Ecomm Ops and Client Services at Birks. Location: Montreal, Quebec, Canada. Role: reviewing orders, coordinating fulfillment, resolving inquiries Requirements: 1–2 years customer service and e‑commerce/order fulfillment experience, college degree or equivalent, fully bilingual English/French, strong written/verbal communication, MS Office (Word, Excel, PowerPoint, Outlook) and Salesforce Commerce Cloud familiarity preferred. Category: Customer Service Seniority: Entry Level Tools: Salesforce Commerce Cloud (SFCC), Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Google Reviews, Meta Reviews Commitment: Full Time Workplace: Onsite Languages: English, French