About this role
Member Services Team Lead – Medication Access & Support Programs at Maven Clinic. Location: New York City or United States. Role: owning queues, coaching associates, resolving escalations Requirements: 2+ years in healthcare support, pharmacy operations, or insurance navigation; prior frontline coaching/lead experience; strong pharmacy and insurance knowledge; strong written/verbal communication. Category: Customer Service Seniority: Entry Level Tools: Zendesk Commitment: Full Time Workplace: Hybrid Languages: English, Spanish