About this role
Escalation Manager at Provident Energy Management Inc.. Location: Vaughan, Ontario, Canada. Role: managing escalations, investigating issues, coordinating teams Requirements: 5+ years in utilities/sub‑metering or energy billing, 2+ years managing escalations, strong billing and meter data knowledge, analytical and stakeholder management skills, experience with CRM/ticketing systems. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Zendesk Certifications: lean/six sigma Commitment: Full Time Workplace: Onsite Languages: English