About this role
Support & Service Enablement Specialist at GridPoint. Location: United States. Role: monitoring interactions, analyzing trends, coaching teams Requirements: 2+ years contact-center technical support experience, high school required (college preferred), QA/quality monitoring experience preferred, strong communication and organizational skills, familiarity with Salesforce, Microsoft 365, or AWS. Category: Customer Service Seniority: Entry Level Tools: Salesforce, Microsoft 365, AWS, FMS, SMS Commitment: Full Time Workplace: Remote Languages: English