About this role
Customer Support Engineer at Tipalti. Location: Medellín, Antioquia, Colombia. Role: resolving issues, managing escalations, creating articles Requirements: Hands-on SaaS technical support experience via live chat and email, strong communication and problem-solving skills, experience with ticketing systems, ERPs, payment systems, and ability to read/debug HTML and API calls. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Salesforce, NetSuite, QuickBooks, HTML, API Commitment: Contract Workplace: Onsite Languages: English