About this role
Manager, Technical Support Engineering at Weights & Biases. Location: Livingston or New York City or Sunnyvale or San Francisco or Bellevue or Dallas. Role: leading team, managing SLAs, partnering cross-functionally Requirements: 4+ years managing technical support or field engineering teams, hands-on technical background, experience in SaaS/AI/ML, data-driven management, strong cross-functional communication, familiarity with cloud infrastructure and ML tooling. Category: Customer Service Seniority: Mid Level Tools: Weights & Biases, AWS, GCP, Azure, Kubernetes, Python, PyTorch, TensorFlow, JAX Commitment: Full Time Workplace: Onsite Languages: English