About this role
Senior Systems Analyst (Remote) at Cognizant. Location: United States. Role: managing intake, gathering requirements, maintaining jira Requirements: Bachelor's in CS/IT or related, 3+ years systems analyst experience (contact center preferred), proficiency with Jira and Agile, experience with contact center technologies (Genesys Cloud/AWS Connect), strong communication and MS Office skills. Category: Information Technology Seniority: Mid Level Tools: Jira, Genesys Cloud, AWS Connect, IVR, Telephony, Dialer, SMS, Chat, Microsoft Office, Microsoft Teams, Microsoft Visio, Microsoft Excel Commitment: Full Time Workplace: Remote Languages: English