About this role
Senior Executive - Customer Experience Specialist at EXL Talent Acquisition Team. Location: Pasay, Metro Manila, Philippines. Role: monitoring calls, coaching agents, conducting training Requirements: Monitoring agent calls, delivering one-on-one coaching, conducting learning sessions and induction, developing training materials, analyzing program effectiveness, and ensuring compliance and confidentiality. Category: Human Resources Seniority: No Prior Experience Required Commitment: Full Time Workplace: Onsite Languages: English