About this role
Help Desk Manager at Biofire. Location: Salt Lake City, Utah, United States. Role: leading team, managing escalations, improving processes Requirements: Provide leadership and operational oversight for Tier I–III IT support; 5+ years IT support experience with leadership/project management; high school diploma required; preferred technical/business certifications; strong AD/Exchange/Microsoft 365 skills. Category: Information Technology Seniority: Senior Level Tools: Microsoft Active Directory, Microsoft Exchange, Microsoft M365 Certifications: network+, security+, microsoft associate, itil, pmp, csm Commitment: Full Time Workplace: Onsite Languages: English