About this role
Help Desk Manager at Biofire. Location: Salt Lake City, Utah, United States. Role: leading staff, managing escalations, improving processes Requirements: Lead Tier I–III IT support teams, manage SLAs and ticketing workflows, collaborate with engineering/security, 5+ years IT support experience, high school diploma required, technical and leadership certifications preferred. Category: Information Technology Seniority: Senior Level Tools: Active Directory, Exchange, M365 Certifications: network+, security+, microsoft associate, itil, pmp, csm Commitment: Full Time Workplace: Onsite Languages: English