About this role
Contact Center - Excursion Expert at Hornblower. Location: Orlando or San Francisco or Boston or Chicago or London or New York City or Dublin or Ontario or Bridgeport. Role: handling issues, managing reservations, converting calls Requirements: Remote contact-center role requiring strong sales and guest-service skills, 1+ year customer service preferred, high school diploma required, CSAT ≥4.6, excellent communication and computer skills, availability for 40 hours/week including weekends, and ability to maintain a remote workstation. Category: Sales Seniority: Entry Level Tools: Confluence, Slack, Service Cloud Commitment: Full Time Workplace: Remote Languages: English