About this role
Head of Operations - Customer Care/Collections at M-KOPA. Location: Accra, Greater Accra Region, Ghana. Role: leading operations, transforming service, managing budgets Requirements: 8–10 years progressive operations experience with ≥5 years in senior management; experience leading customer care, contact centre or BPO; strong financial acumen; bachelor's required, master's preferred; experience with CRM, ERP, and inventory platforms. Category: Business Operations Seniority: Senior Level Tools: CRM tools, ERP systems, inventory platforms Commitment: Full Time Workplace: Hybrid Languages: English