About this role
Jet2holidays Customer Helpline 24/7 Team Leader at Jet2.com / Jet2holidays. Location: Leeds or United Kingdom. Role: leading team, managing escalations, coaching team Requirements: Proven customer service management and team leadership experience, ability to manage escalations and incidents, crisis/incident experience preferred, strong Microsoft Office 365 skills, UK-based with suitable home workspace and high-speed broadband. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office 365, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Teams, Microsoft Excel Commitment: Full Time, Contract Workplace: Remote Languages: English