About this role
Quality Manager (12-month Fixed Term) at Emma – The Sleep Company. Location: Lisbon, /, Portugal. Role: defining metrics, managing team, analyzing metrics Requirements: 2+ years QA/quality management or related customer service experience; experience with third-party/BPO oversight, quality frameworks, calibration, data analysis, and familiarity with AI/automation in QA; bachelor's degree or equivalent preferred. Category: Customer Service Seniority: Entry Level Tools: conversation analytics, auto-QA, AI-assisted scoring Commitment: Full Time, Contract Workplace: Hybrid Languages: English