About this role
L2 Service Desk Technician at Milestone Technologies. Location: Bangalore, Karnataka, India. Role: troubleshooting endpoints, mentoring technicians, managing escalations Requirements: 3+ years IT support experience; strong troubleshooting across macOS, Windows, ChromeOS; experience with Okta/Azure AD, Intune/Jamf, Microsoft 365/Google Workspace, ServiceNow; escalation handling and mentoring skills. Category: Information Technology Seniority: Mid Level Tools: Okta, Azure AD, Intune, Jamf, Microsoft 365, Google Workspace, ServiceNow, PowerShell, Bash Certifications: comptia, microsoft, itil Commitment: Full Time Workplace: Onsite Languages: English