About this role
Player Engagement Agent - French/English - Remote at Keywords Studios. Location: Katowice or Poland. Role: delivering support, investigating inquiries, documenting reports Requirements: C1–C2 French and B2+ English, excellent communication, experience with CRM/knowledge bases, basic troubleshooting, availability for full-time including weekends, familiarity with Helpshift/Zendesk and MS Office/Google Suite. Category: Customer Service Seniority: Entry Level Tools: Helpshift, Zendesk, Microsoft Office, Google Suite, Discord, Slack, Microsoft Teams Commitment: Full Time Workplace: Remote Languages: French, English