About this role
Customer Operations Team Lead at eClerx Career Site. Location: Fayetteville, North Carolina, United States. Role: leading team, managing operations, ensuring compliance Requirements: 5+ years contact center experience, 3+ years leading voice-based teams; bachelor's degree or equivalent; knowledge of contact center operations, KPIs, regulatory compliance, stakeholder management, coaching, and reporting. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English