About this role
IT Help Desk Manager - La Vega at CHAMPRO. Location: La Vega or Bannockburn or Sakira. Role: lead team, oversee operations, manage tickets Requirements: Lead IT help desk operations, manage a team, ensure SLAs, vendor management, and on-site leadership at Sakira facility. Category: Information Technology Seniority: Senior Level Tools: Google Workspace, Windows, Networking, VoIP, ERP systems (Microsoft Dynamics AX), WMS/MES (Korber Edge), Zendesk, ServiceNow, Freshservice, RingCentral, DUO SSO, Remote support tools Certifications: itil foundation Commitment: Full Time Workplace: Onsite Languages: Spanish, English