About this role
Support Team Captain at Jane. Location: North Vancouver or Canada or United States or United Kingdom. Role: leading team, coaching reps, handling escalations Requirements: 5+ years leadership in high-touch customer service, experience leading remote teams, strong coaching and mentoring skills, data-driven decision making, escalation management, excellent communication and problem-solving. Category: Customer Service Seniority: Senior Level Tools: Claude, Fellow, Slack Commitment: Full Time Workplace: Remote Languages: English