About this role
Quality Assurance Specialist, Customer Support at IPRoyal. Location: Vilnius or Kaunas or Klaipėda or Lithuania. Role: scoring conversations, tracking trends, producing reports Requirements: 2+ years in customer support or QA, experience with scorecards and support metrics, attention to detail, objectivity, familiarity with Intercom or Zendesk, strong written English and analytical skills. Category: Quality Assurance Seniority: Entry Level Tools: Intercom, Zendesk Commitment: Full Time Workplace: Hybrid Languages: English