About this role
Head of Customer Support at Aptitude Software. Location: London, England, United Kingdom. Role: leading support, improving performance, managing escalations Requirements: Experienced leader of enterprise B2B SaaS support teams with track record transforming operations, improving SLAs, reducing backlog, handling escalations, using analytics, automation and AI, and partnering with Product/Engineering. Category: Customer Service Seniority: Senior Level Tools: Fynapse, Jira Service Management, Zendesk, ServiceNow, Salesforce Service Cloud Commitment: Full Time Workplace: Hybrid Languages: English