About this role
Lead Quality & Knowledge at Qonto. Location: Paris, Île-de-France, France. Role: setting standards, building training, owning knowledge Requirements: 7+ years in customer operations/support quality and training, experience building QA frameworks and calibration, stakeholder influence, systems thinking, bilingual French and English, AI/knowledge management experience. Category: Customer Service Seniority: Senior Level Tools: KMS, Help Center, AI Lab Commitment: Full Time Workplace: Hybrid Languages: French, English