About this role
Customer Support Associate at Cardo AI. Location: Tirana, Tirana County, Albania. Role: managing access, resolving tickets, tracking sla Requirements: Proven customer support or SaaS experience, expertise with IT service management and Jira Service Management, managing external user access and permissions, strong communication, analytical, and reporting skills. Category: Customer Service Seniority: Mid Level Tools: Jira Service Management, Jira, IDP Commitment: Full Time Workplace: Hybrid Languages: English