About this role
Analista de Front JR. - BPO at Despegar. Location: Taboão da Serra or São Paulo. Role: monitoring indicators, managing incidents, supporting operations Requirements: Experience in BPO/customer service operations, knowledge of operational KPIs (TMO, NPS, SLA, SPC, adherence, productivity), familiarity with travel systems (Sabre, Amadeus, NDC, airline providers), analytical skills, Jira and data-analysis tools (Power BI, Looker Studio), hybrid work availability and basic Spanish. Category: Customer Service Seniority: Entry Level Tools: ONA, Sabre, Amadeus, e-Latam, e-GOL, Azul, NDC, Google Workspace, Google Sheets, Microsoft Excel, Power BI, Looker Studio, Jira, Artificial Intelligence (AI) Commitment: Full Time Workplace: Hybrid Languages: Portuguese, Spanish