About this role
2nd Level Support (m/w/x) at SISTRIX. Location: Bonn, North Rhine-Westphalia, Germany. Role: handling tickets, diagnosing issues, documenting knowledge Requirements: 2+ years technical B2B SaaS or application support; German C1/C2 and English B2/C1; experience with ticket systems (Jira, CRM), cloud infrastructure troubleshooting, knowledge management, and customer-facing communication. Category: Customer Service Seniority: Entry Level Tools: Jira, CRM Commitment: Full Time Workplace: Onsite Languages: German, English