About this role
IT Global Service Desk (Senior) Analyst at Aurora Energy Research. Location: Gurugram, Haryana, India. Role: triaging tickets, resolving incidents, managing accounts Requirements: Minimum 5 years global technical support experience with Windows 11, Microsoft 365/Office 365, Teams, Intune, Azure Entra ID, Endpoint Manager; strong communication, ticket triage, incident management, and AV/ITSM familiarity. Category: Information Technology Seniority: Senior Level Tools: Windows 11, Microsoft 365, Microsoft Teams, Intune, Azure Entra ID, Microsoft Defender, Microsoft Endpoint Manager, Office 365, OneDrive, SharePoint, Jira Service Desk, Logitech Certifications: itil, microsoft Commitment: Full Time Workplace: Hybrid Languages: English