About this role
Escalation Engineer at Rapyd. Location: Tel Aviv, Tel Aviv, Israel. Role: managing outages, troubleshooting issues, analyzing traffic Requirements: 1-2 years in technical support or customer-facing B2B role; experience with REST APIs, SQL, Postman, log diagnosis; strong system design understanding, problem-solving, and communication skills; excellent English. Category: Customer Service Seniority: Entry Level Tools: REST APIs, SQL, Postman, Jira, Confluence Commitment: Full Time Workplace: Onsite Languages: English