About this role
Technical Support Engineer - APAC at Shield. Location: Singapore, Singapore, Singapore. Role: providing support, troubleshooting issues, documenting interactions Requirements: 2+ years technical support/DevOps/SRE experience, customer-facing SaaS support, Kubernetes, AWS, Linux/Windows, observability (Prometheus, Grafana, Groundcover), API/integration troubleshooting, strong communication, and willingness to travel. Category: Information Technology Seniority: Entry Level Tools: Prometheus, Grafana, Groundcover, Kubernetes, AWS, Linux, Windows, Cursor, Claude Code, OpenSearch, Zendesk, Jira, Confluence Commitment: Full Time Workplace: Remote Languages: English