About this role
Customer Support & Success Manager (m/f/d) – Legal B2B Software, remote, English & Polish speaking at STP Informationstechnologie GmbH. Location: Germany or Karlsruhe or Nordwalde or Wetter (Ruhr) or Lauf a. d. Pegnitz or Katowice. Role: providing support, troubleshooting issues, delivering training Requirements: 3+ years in customer support/success or SaaS consulting, fluent English & Polish, strong troubleshooting, CRM/support platform experience (HubSpot, Dynamics, Jira, Zendesk), technical affinity and customer-centric communication. Category: Customer Service Seniority: Mid Level Tools: Amberlo, HubSpot, Dynamics, Jira, Zendesk Commitment: Full Time Workplace: Hybrid Languages: English, Polish