About this role
Customer Success Lead (w/m/d) at Proliance. Location: Munich, Bavaria, Germany. Role: leading team, reducing churn, optimizing processes Requirements: Proven customer success leadership in SaaS, team management, data-driven churn reduction and NRR growth, process optimization, KPI management, up-selling, fluency in German and English, and strong analytical and stakeholder communication skills. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: German, English