About this role
Business Analyst - Customer Service Analytics at FirstEnergy. Location: Akron or Reading or Fairmont. Role: supporting implementation, leading projects, defining requirements Requirements: Define business and functional requirements, support implementation of channel technologies (AI, automation, web, voice), analyze data, maintain web content, and support customer experience technology projects. Category: Data and Analytics Seniority: Mid Level Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, PowerBI, QlikView, NICE CXone, SAP, CRM, IVR Commitment: Full Time Workplace: Onsite Languages: English