About this role
Auto Finance – Senior Agent Customer Service -Management Trainee- English – On site Johannesburg at Genpact. Location: Johannesburg, Gauteng, South Africa. Role: handling cases, coaching agents, maintaining compliance Requirements: Handle FCA-regulated auto finance cases, act as SME, coach junior agents, maintain Salesforce records, ensure FCA/TCF compliance; bachelor's degree in listed fields and ServiceNow implementation certification preferred; English C2 required. Category: Customer Service Seniority: Mid Level Tools: Salesforce, ServiceNow, Generative AI Certifications: servicenow implementation specialist Commitment: Full Time Workplace: Onsite Languages: English