About this role
CtoCカスタマーサポートスペシャリスト / CtoC CS Operation Specialist - Mercari at Mercari, inc.. Location: Minato City, Tokyo, Japan. Role: building processes, managing performance, handling emergencies Requirements: 5+ years CS operations experience, 3+ years using Spreadsheet/Excel and building ops processes, 1+ year risk/claim handling; Japanese CEFR C1 required, English B1 preferred. Category: Customer Service Seniority: Senior Level Tools: BigQuery, Microsoft Excel, Spreadsheet Commitment: Full Time Workplace: Hybrid Languages: Japanese, English