About this role
Senior Director of Support at Foundant Technologies + SmartSimple Software. Location: United States or Canada. Role: leading team, owning operations, driving satisfaction Requirements: 7+ years SaaS support experience, 3+ years managing managers or large teams; strong operational background with SLA and ticketing systems; experience with AI tooling and driving CSAT improvements. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Intercom Fin, Guru Certifications: itil Commitment: Full Time Workplace: Remote Languages: English