About this role
Operations Lead - Service Delivery at DEFEND Limited. Location: Auckland, Auckland, New Zealand. Role: owning delivery, managing escalations, leading reviews Requirements: Strong experience in cybersecurity operations/MSSP, service delivery and cross-team coordination, stakeholder management, escalation handling, reporting and service review capability, and proactive organised approach. Category: Project and Program Management Seniority: Mid Level Tools: ServiceNow, ITIL, NIST, CIS, NZISM, SOC/NOC Commitment: Full Time Workplace: Hybrid Languages: English