About this role
Complaint Resolutions Specialist at Toronto Community Housing. Location: Toronto, Ontario, Canada. Role: managing complaints, analyzing trends, preparing reports Requirements: Post-secondary education in related field, minimum 2 years complaint intake/resolution experience in social housing or public sector, knowledge of housing legislation, strong conflict resolution, reporting and stakeholder engagement skills, MS Office proficiency. Category: Business Operations Seniority: Entry Level Tools: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft PowerPoint, HMS, EasyTrac, CORA, Suitespot Certifications: dispute resolution Commitment: Full Time Workplace: Hybrid Languages: English