About this role
EE Customer Quality - Customer Service at ZKW Group GmbH. Location: Silao, Guanajuato, Mexico. Role: ensuring support, handling complaints, creating documents Requirements: Experience in BMW customer service or automotive industry; knowledge of problem-solving techniques, Core Tools, and IATF 16949; responsibility for customer quality support, complaints handling, sampling and production document control. Category: Quality Assurance Seniority: Mid Level Tools: FMEA, 8D, PPAP, Core Tools, IATF 16949 Commitment: Full Time Workplace: Onsite Languages: English