About this role
Contact Centre Advisor at Government of Alberta. Location: Edmonton, Alberta, Canada. Role: screening calls, providing information, making referrals Requirements: High school diploma and 3 years related contact centre or customer service experience; strong communication, problem-solving, and time-management skills; ability to use knowledge tools and follow policies. Category: Customer Service Seniority: Mid Level Tools: Customer Relationship Management (CRM), CASES, JOIN, Microsoft Word, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English