About this role
Senior Product Manager, Help Center (CX Automation) at Coinbase. Location: Mumbai, Maharashtra, India. Role: owning roadmap, improving automation, building search Requirements: 5+ years product management owning customer‑facing or self‑service products; experience with search/knowledge management and AI/ML‑powered search; metrics-driven (automation, deflection, CSAT); strong cross‑functional collaboration. Category: Product Management Seniority: Senior Level Tools: Contentful, Zendesk, Freshdesk, Salesforce Commitment: Full Time Workplace: Remote Languages: English