About this role
Assistant Manager, Engagement Center / Call Center at Abound Credit Union. Location: Fort Knox, Kentucky, United States. Role: supervising agents, coaching staff, developing schedules Requirements: Supervisory experience in call center/customer service; ability to coach staff, manage call quality, develop schedules using call-volume data; proficient computer skills. Category: Customer Service Seniority: Mid Level Tools: Erland C calculator Commitment: Full Time Workplace: Onsite Languages: English