About this role
Modern Workplace Operations Analyst at AustralianSuper. Location: New York City, New York, United States. Role: resolving incidents, managing changes, supporting operations Requirements: Minimum 3 years IT support experience; strong ITIL knowledge; advanced troubleshooting across Windows, M365, AD/Azure AD, DNS, infrastructure and business apps; service desk and CMDB proficiency; stakeholder communication skills. Category: Information Technology Seniority: Mid Level Tools: Windows 10, Windows 11, M365, Microsoft Active Directory, Azure Active Directory, DNS, Power Apps, Power Automate, Copilot, Copilot Studio, PowerShell, SCCM, Intune, MDM, MAM, CMDB, Enterprise ITSM, ITIL Certifications: itil foundation, mcp, mcsa, mcse Commitment: Full Time Workplace: Hybrid Languages: English