About this role
Desktop Support Associate-Helpdesk at NTT DATA Services. Location: Guadalajara, Jalisco, Mexico. Role: providing support, troubleshooting devices, escalating issues Requirements: Provide IT service desk support, troubleshoot Windows, macOS, mobile and Google/Microsoft environments, escalate issues, support onboarding, work 24/7 rotational shifts and attend office; strong English and customer service skills required. Category: Information Technology Seniority: Entry Level Tools: Win 10, macOS, iOS, Android, Google Suite, Microsoft Environment Commitment: Full Time Workplace: Onsite Languages: English