About this role
1st Line Service Desk Agent at Valsoft Corporation. Location: Liverpool, England, United Kingdom. Role: diagnosing issues, resolving tickets, escalating issues Requirements: Provide first-line technical support to retail customers, diagnose and resolve issues, meet SLAs, use knowledge base, strong customer service and IT troubleshooting skills. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Hybrid Languages: English