About this role
Principal Solution Strategist - Customer Experience & AI at Datacom. Location: Adelaide, South Australia, Australia. Role: defining strategy, advising customers, designing architectures Requirements: 10+ years in CX, contact centre, digital transformation or technology consulting; ability to engage C-suite; experience with CX/CCaaS/CRM/AI platforms; strong analytical, communication, and advisory skills. Category: Communications and Public Affairs Seniority: Senior Level Tools: Genesys, Salesforce, ServiceNow, Microsoft, AWS, Amazon Connect, Model Context Protocol (MCP), Agent-to-Agent (A2A), Large Language Models (LLMs) Commitment: Full Time Workplace: Hybrid Languages: English