About this role
Consultant / Product Owner IA Centres de Contact H/F – Lyon at Smile Group. Location: Villeurbanne, Auvergne-Rhône-Alpes, France. Role: designing solutions, prototyping systems, deploying services Requirements: Experience in contact centers and conversational AI; ability to design, prototype, configure and industrialize speech-to-text, conversation summarization, voicebot/chatbot and intelligent routing solutions; professional English. Category: Information Technology Seniority: Mid Level Tools: Avaya, Eloquant, Salesforce, Mitel, SBC Oracle Communication, Microsoft Teams, Diva Digital, Speech-to-Text, LLM, Voicebots/Chatbots Commitment: Full Time Workplace: Hybrid Languages: French, English