About this role
CX Automation & Project Coordinator at Axi. Location: Kuala Lumpur or Malaysia. Role: owning roadmap, coordinating UAT, optimising CRM Requirements: Proven experience managing automation and workflow optimisation projects in CX/operations; hands-on DevRev experience; familiarity with Salesforce/ServiceNow/Zendesk, UAT, requirements gathering, KPI tracking, and stakeholder management. Category: Project and Program Management Seniority: Mid Level Tools: DevRev, Salesforce, ServiceNow, Zendesk, SQL, Databricks, LLMs Commitment: Full Time Workplace: Onsite Languages: English