About this role
Service Desk Engineer at WMFS. Location: Birmingham or Birmingham. Role: resolving incidents, triaging requests, delivering rollouts Requirements: First-line IT support in an Office 365/Windows 10/11 environment; incident triage and resolution, ITSM ticketing, documentation, liaison with second/third-line teams, flexible shift working, problem solving skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft Office 365, Microsoft Windows 10, Microsoft Windows 11, ITSM, Microsoft Active Directory, Microsoft 365 Admin Center Certifications: itil v4, itil v5, a+, mcp Commitment: Full Time Workplace: Hybrid Languages: English