About this role
Service Support Specialist (Quality Assurance) at Evolution. Location: Grand Rapids, Michigan, United States. Role: managing uptime, tracking incidents, resolving incidents Requirements: Troubleshoot and escalate live casino technical incidents, track incidents in JIRA/TTS/SST, monitor infrastructure, manage major incidents, and supervise staff; strong computer literacy and communication required. Category: Customer Service Seniority: Entry Level Tools: JIRA, TTS, SST Commitment: Full Time Workplace: Onsite Languages: English